Job Information
Senior Housing Lead - Neighbourhoods and Older Persons
Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
Housing Services plays a vital role in supporting communities across Northumberland, managing a diverse housing portfolio and delivering services that help residents sustain their tenancies, live independently and thrive within their neighbourhoods.
Our Housing Management Service is responsible for tenancy management, neighbourhood and estate services, safeguarding vulnerable residents, tenancy sustainment, housing enforcement, and the delivery of specialist housing services for older people. As part of an ambitious programme of service improvement and regulatory compliance, we are committed to providing excellent customer-focused services that place residents at the heart of everything we do.
What you’ll be doing:
- Leading the delivery and continuous improvement of neighbourhood management and older persons housing services across Northumberland.
- Providing strategic and operational leadership to Neighbourhood Housing Officers, Sheltered Housing Teams and wider housing staff to ensure high standards of performance and customer service.
- Overseeing tenancy management, tenancy sustainment, estate management, safeguarding and supporting tenancy enforcement activities across the service.
- Supporting older residents to live independently through the effective delivery of accommodation-based housing and support services.
- Building strong partnerships with health, social care, voluntary sector and community organisations to improve outcomes for residents and communities.
- Managing performance, budgets, resources and service plans whilst ensuring compliance with housing legislation, consumer standards and corporate policies.
What you’ll bring:
- Leading the delivery, performance and continuous improvement of neighbourhood management and older persons housing services, ensuring excellent customer service and positive outcomes for residents.
- Providing strategic and operational leadership to Housing Officers, Sheltered Housing Teams and specialist housing staff, driving high performance, accountability and service excellence.
- Overseeing tenancy management, tenancy sustainment, estate management, safeguarding, tenancy enforcement and support services for older residents, ensuring compliance with housing legislation and consumer standards.
- Developing strong partnerships with health, social care, voluntary and community sector organisations whilst managing budgets, resources and service plans to support independent living and sustainable communities.
For further information about this vacancy, please contact Donna Gallagher, Housing Manager via email; donna.gallagher@northumberland.gov.uk or call 07428783581 for an informal chat.
Why choose us?
We have some outstanding benefits and perks to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Opportunity to shape and influence the future direction of Housing Services within one of the largest local authority housing providers in the North East.
- Hybrid and flexible working arrangements where service requirements allow.
- Ongoing professional development and support towards relevant professional qualifications
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What you need to know
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
For further information about working for NCC, please visit our website here.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
Additionally, we reserve the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
