Job Information
THE SERVICE
Northumberland Skills delivers employment and skills support to residents across Northumberland delivering programmes including the DWP Restart Scheme and the Building Better Futures programme. The service is recruiting a Quality and Finance Officer that will provide support to the Business Managers within the team. The role will be based within the Southeast of the County but will also work across Northumberland Skills campuses in the North and West as and when required.
ROLE OF THE JOB
On a day-to-day basis you will be the key point of contact within the service regarding compliance queries and will ensure robust quality checks are carried out daily within participant records to meet employment programme quality assurance specifications. This will include quality assurance file checks, checking and driving programme customer service standards, along with completing monthly Employment Adviser file checks to meet the standards required within the programme delivery models. This will ensure best practice and contractual compliance KPI’s are met, as agreed within programme compliance frameworks.
You will represent the team in supply chain quality meetings and forums and will then work with colleagues within the team to update them with any appropriate compliance and guidance changes and make sure that new processes are embedded correctly; therefore, you should be comfortable promoting a culture of continuous improvement so that contractual specification and compliance is an integral part of the team’s achievement of high performance.
You will be responsible for providing robust claims and gathering supporting employment evidence to external stakeholders to ensure prompt payment of programme outcomes and income ensuring the mitigation of any financial penalties or extrapolation to NCC.
We are looking for a flexible individual who can work in a fast-paced environment, and mange a small team of staff and it is essential that you are able to build excellent working relationships with NCC colleagues, external partners and stakeholders including Job Centre Plus.
Essential requirements
Owing to the nature of this position, any offer of employment will be subject to a satisfactory check from the Disclosure and Barring Service.
For further information about this vacancy, please contact Vanessa Laing for an informal discussion. Contact details: E: vanessa.laing@northumberland.gov.uk T: 07929775634
INFORMATION AND BENEFITS
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about working for NCC, please visit our website here.
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
- Car leasing scheme
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications
