Job Information
ROLE OF THE JOB
An exciting opportunity has arisen to join our Housing Management Team as an Income Officer. Reporting to the Income Manager and supported by Seniors, you will be at the forefront of our Income Collection service, ensuring excellence and accessibility for all.
As an Income Officer you will be responsible for undertaking thorough investigations into tenancy arrears to determine the reason for non-payment. You will undertake regular communication with our customers to discuss payment plans, negotiate arrears settlements and provide support with referring to our specialist services where appropriate.
You will work with other teams both inside and outside of housing to develop an effective solution for our customers facing financial difficulties, always providing a comprehensive customer-focused service.
This role provides an opportunity to be part of a team that makes a difference to people's lives and the customers we serve. As an Income Officer you will be at the forefront of our collection service, ensuring excellence and accessibility for all.
REQUIREMENTS OF THE JOB
- Income Collection / Tenancy Management experience required
- Knowledge of Welfare Benefits (DHP, under occupation) and Budgeting would be preferred
- Housing Management experience required
- You will be expected at times to undertake property visits to customers' homes when necessary to discuss arrears and identify vulnerabilities.
- You will need to be forward thinking, have empathy and prepared to take on meaningful challenges, achieving success and making a difference to those in need.
- You will need to be a team player and be willing to help and support colleagues as well as managing your own patch where required.
Why choose us?
We have some outstanding benefits and perks to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
To see all our excellent benefits and perks, please click here.
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Further information
Please note that this is a permanent position but applications on a secondment or part-time basis would be considered for the right applicant. If you would like to discuss this please contact Donna Gallagher, Income Manager on 07428783581.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
