Job Information
This is an exciting opportunity to join our team in Parking Services. We are constantly working to support Northumberland to be welcoming to everyone by ensuring that parking is readily available enforcing parking restrictions and managing parking facilities. Based at McDonald House, Berwick Upon Tweed.
Our Civil Enforcement Officers patrol the streets of Northumberland and your primary role will be to encourage considerate parking by taking appropriate action against illegally parked vehicles so that other drivers can go about their daily business with minimum disruption.
ROLE OF THE JOB
- You will be responsible for observing and enforcing parking controls in a fair and consistent manner in accordance with the regulations laid out in the Traffic Management Act 2004, Traffic Regulation Orders (TRO’s), associated legislation and locally determined procedures
- Your key goals are to keep traffic flowing and to make sure that everybody who drives in Northumberland has an equal and fair opportunity to park and go about their daily business
- You will be expected to carry out enforcement both on-street and in off-street car parks either on foot or as a member of a mobile team.
- You may also be responsible for cash collection from pay and display ticket machines and disc dispensers. There is also involvement in enforcement of Dog Fouling and Littering in line with the relevant Acts
- The successful applicants need to be able to work shifts, including some weekends and Bank Holidays (Weekend enhancements are payable)
- Full training provided including a course on how to handle difficult situations
REQUIREMENTS OF THE JOB
- Experience of dealing effectively with demanding members of the public and difficult situations
- Recent experience of working with information technology and experience of dealing with difficult and irate customers is essential.
- Experience of working in a parking enforcement environment would be advantageous but not essential
- Ability to work alone or as part of a team
- Must be able to drive
- Ability to walk for extended periods of time, in all weathers
- This post is subject to a Disclosure and Barring Service check
For further information regarding this vacancy, please contact Martin Lindores (Senior Civil Enforcement Officer) via email; martin.lindores@northumberland.gov.uk
Why choose us?
We have some outstanding benefits and perks to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
Further information
Please note that this is a permanent/full-time position but applications on a secondment would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
