Please Note: The application deadline for this job has now passed.
Job Information
ROLE OF THE JOB
As a Bus Community Engagement Officer, you’ll be at the heart of connecting communities across Northumberland with our public transport services. You’ll plan and lead events that bring together local residents, community groups, and stakeholders to encourage bus use, enhance satisfaction with our services, and promote responsible travel behaviour.
Regularly visiting organisations and community events, you’ll actively engage with people to highlight the benefits of public transport. You’ll gather feedback, identify barriers to bus use, and work on practical solutions to make our services more accessible and user-friendly.
You’ll also have the chance to establish Community Bus Partnerships and support a volunteer network of bus champions, all aimed at improving and advocating for better bus services. Analysing survey data and tracking changes in passenger numbers will be key as you refine our engagement programs and suggest minor but impactful service improvements.
This is an 18 month fixed-term post, funded until March 2026.
REQUIREMENTS OF THE JOB
- NVQ level 3 or equivalent experience.
- Knowledge of public transport issues across user groups.
- Experience of marketing, promotion or delivery of initiatives and campaigns.
- Experience working with voluntary and community groups or other partnership working.
For further information about this role, please contact Helyn Douglas (Projects Officer) via email; helyn.douglas@northumberland.gov.uk
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is a full time, fixed-term position but applications on a secondment basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
