Job Information
Job Information
The Warmer Homes case officer will manage a caseload of applicants being processed under the Warmer Homes scheme. The Warmer Homes scheme will deliver energy efficiency initiatives including Government funded energy efficiency grant schemes including Home Upgrade Grants Phase 2.
Northumberland County Council declared a Climate Emergency in 2019. Since then, we have been busy identifying and delivering projects that attract investment to the county, create new jobs for the green economy and reduce our carbon footprint.
What have we done so far?
We have given away more than 30,000 trees to residents and community groups, extended our Electrical Vehicle charging network, started to decarbonise our council owned fleet, install heat pumps across our estate, carried out energy improvement measures to our housing stock and launched the Great Northumberland Forest!
We have set out details of the projects we need to deliver in the next two years and a route to achieving net zero by 2030 in our most recent Climate Change Action Plan (www.northumberland.gov.uk/climateactionplan).
Delivering Sustainable Homes
We are seeking people to help with one of Northumberland's main challenges to reaching net-zero, domestic heating, and energy. To deliver our climate plan we have set up ‘Warmer Homes’ which is Northumberland County Council’s new in-house delivery scheme for the delivery of government funding, for the retrofit of domestic dwellings.
Warmer Homes will help make homes in Northumberland more energy efficient, with funding available for eligible residents living off the gas grid. The warmer homes team will have until 2025 to deliver energy efficiency improvements on at least 600 homes in the region.
This team will work directly with residents and suppliers to design and deliver changes that will make a real difference at the front line of climate change, while also bringing direct benefits to local people by providing warmer homes. Individuals interested in this role must always put the needs of our residents first, providing appropriate care and consideration in every case.
We are looking for people who are great communicators and passionate about delivering net zero but also have good attention to detail and are able to work to tight deadlines.
The council welcomes applications from engaged, knowledgeable and focused individuals and can support the achievement of qualifications where necessary.
Further details can be found in the attached job description and if you would like more information, please email climate@northumberland.gov.uk for an informal discussion.
Further details can be found in the attached job description and if you would like more information, please email climate@northumberland.gov.uk for an informal discussion.
Based at County Hall, Morpeth, however, occasionally may work away from the normal office location and will regularly deal with customers in their homes.
The position is 37 hours per week on a fixed term contract until the 30th April 2025.
The role:
- Provide appropriate, and customised information and advice to residents and landlords who wish to improve the energy efficiency of their homes.
- To provide administrative support to the Climate Change and retrofit Teams in respect of Warmer homes and other Sustainable Warmth initiatives including obtaining evidence and checking eligibility, processing invoices, records, budget monitoring.
- Manage a caseload of customers to offer advice and assistance on Energy Efficiency schemes across Northumberland to improve the energy efficiency of homes and to help combat fuel poverty.
- Act as the point of contact for Warmer homes to establish customer needs and advise on the range of services that the Climate Change team, other Northumberland County council services and other agencies can provide about energy efficiency and fuel poverty.
- To give advice by telephone, video and face to face advice as appropriate.
- Visit customers in their own homes when required, carrying out holistic home surveys to identify energy efficiency measures required, organising measures and works to improve homes and lower fuel bills.
Requirements:
- The candidate must hold a minimum of at least 4 GCSE’s including Maths and English grade A* to C or equivalent.
- Qualification, or equivalent experience, in IT, administration, health or business
- Appointment is subject to a Basic DBS check.
- Valid UK driving licence.
Why choose us?
We have some outstanding benefits and perks to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.
Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs
LinkedIn: Northumberland County Council Jobs
Further information
Please note that this is a full time position but applications on a secondment basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
