Please Note: The application deadline for this job has now passed.
Job Information
The Service
The Homeless and Housing Options service is a county wide service offering advice and assistance to individuals who are homeless or threatened with homelessness. The team covers the whole of the Northumberland area. This role is offered on a 2 year fixed term contract.
The role
- To be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household
- To provide general advice and assistance in the following areas: homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, domestic abuse.
- Support the Homelessness and Housing Options Officers in monitoring Personal Housing Plans, including contacting customers for updates.
- The post holder will be committed to the primary council objectives to ensure that a customer focused service is provided and that service delivery is to the highest standards of customer care and quality.
Essential requirements include but not limited to:
- Able to accurately complete various forms relating to the recording of personal and statistical information and possessing a thorough understanding of the need for accuracy and confidentiality.
- Good letter writing skills.
- Clear understanding of issues relating to equalities and diversity.
- Good problem-solving, negotiation, interviewing and IT skills.
- Excellent interpersonal skills and able to embrace change for continuing service improvement.
- Ability to prioritise, work under pressure to tight deadlines and good organisational skills.
- Conscientious, with an ability to work on your own initiative, self-motivated and able to problem-solve.
- Excellent customer service skills and the ability to work as part of a team.
- A non-judgmental attitude with empathy for people who find themselves in a stressful housing situation
For further information about this vacancy, please contact Kylie McLean kylie.mclean@northumberland.gov.uk for an informal discussion.
Previous applicants need not apply
NCC INFO AND BENEFITS
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council’s (NCC) vision is ‘To Foster a thriving and collaborative culture where our people are valued, empowered and encouraged to be their very best for Northumberland’
For further information about working for NCC, please visit our website here.
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
