Job Information
ROLE OF THE JOB
Tourist Information Centre Assistant
This role is based at Morpeth Chantry, Morpeth. You will be working with and supporting a small team of Tourist Information Centre staff.
This is a 20 hour fixed term contract until 31 March 2025 and is open to job sharing.
A rota will be agreed in advance and the hours will be Monday to Saturday. Half days are available and Saturday rota. Hours may vary from week to week.
Lone working conditions may apply.
We are looking for an individual to join an already exciting team. Flexibility is required in the role due to rota requirements. A friendly and efficient manner with a positive image for the service. Motivated, good timekeeper and open and respectful of others are some of the qualities we are looking for.
Daily duties:
Liaise with customers regarding tourism enquiries - answering phones, assisting visitors, taking messages and answering all enquiries on a wide range of TIC matters.
Counter work in the Craft Centre, promoting the sale of suppliers' goods and operating the till.
Carry out cash reconciliation and banking procedures as required.
Carry out general administrative work to support the running of the building, both the TIC and the Craft Centre.
Maintain appropriate records of work to ensure service standards are maintained, adhering to data protection and confidentiality rules and procedures.
Build relationships with colleagues and external contacts to promote effective partnership arrangements for the delivery of high quality services.
REQUIREMENTS OF THE JOB
Good general education with good literacy and numeracy skills, including GCSE Maths and English to grade C or above or equivalent.
Recent experience in a retail or similar customer facing environment
Experience of word processing, spreadsheets and database systems
Excellent customer service skills
NCC INFO AND BENEFITS
Why choose us?
We have some outstanding benefits to offer you, including:
-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
-Local government discount schemes available to all employees with offers at local businesses along with various national brands
-Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
-A range of salary sacrifice schemes are available
Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is a fixed term position but applications on a secondment or part-time basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
