Job Information
ROLE OF THE JOB
Northumberland County Council are developing a New Team within Housing Operations, looking for a Tenancy Support Officer(s) who can commit to working in a way that demonstrates Respect, Teamwork and Empathy and support. We are looking for confident individuals with exceptional verbal communications and negotiations skills.
This Team is being set up to ensure that our most vulnerable tenants receive support which will be developed to their individual needs this will be achieved by means of putting a support plan in place and making referrals to various relevant agencies, ensuring the individual is able to sustain their tenancy.
This New Team will be an integral part of the Housing service taking referrals from other teams within Housing Operations, if you Have you an appetite for working collaboratively with colleagues to problem, solve and work as part of a new team. We are looking for someone with a working knowledge of safeguarding adults and children and experience working with vulnerable and complex tenants/customers.
This is an exciting opportunity to join a team at inception and contribute toward the development of the Service.
The Tenancy Support Officers role will be
· Taking the lead role in the assessment of incoming referrals
· Working with individuals in a focused way enables tenants to maximize their independence and live to their full potential.
· This role will identify vulnerable applicants/tenants at the early stage of their housing application or tenancy commencement.
· To work alongside vulnerable individuals in promoting independence and empowering sustainment of their tenancy
· To complete a support plan with each tenant detailing all elements of support required for their tenancy to be maintained – including any signposting required. This must be reviewed regularly.
· To work alongside an individual in understanding how best to provide support through a thorough risk assessment process to highlight any risk to themselves, their tenancy, or others – this must be reviewed on a regular basis
· To provide information, advice, and guidance to enable tenants to understand their responsibilities and support them to develop effective strategies to manage those responsibilities.
· To work closely with other professionals where appropriate to provide a comprehensive approach to sustaining the tenancy including coordinating professionals’ meetings when necessary and attending external meetings in relation to their support needs.
· To liaise internally with all other departments to enable the successful cycle of tenancy related support and to help maintain the tenancy. · To work closely with an individual in understanding acceptable behaviour and being a good Neighbour so that their tenancy is maintained in the longer term.
You will be office based at Compass House, Blyth, Northumberland, NE24 2BE.
REQUIREMENTS OF THE JOB
Good standard of education to NVQ Level 3 or equivalent
Experience within housing and or support sectors
An understanding of Safeguarding
Full Valid UK driving license.
NCC INFO AND BENEFITS
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about NCC, please visit our website.
Why choose us?
We have some outstanding benefits to offer you, including:
· 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
· Automatic enrolment into the Local Government Pension Scheme
· Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees)
· Local government discount schemes available to all employees with offers at local businesses along with various national brands
· Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
· Car leasing scheme
· A starting salary of £27344 - £30151 (Band 6)
Further information For further information about these vacancies, please contact Colin Blackett by email: colin.blackett@northumberland.gov.uk or tel: 07377702336
Please note that this is a permanant position but applications on a secondment or part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council website.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
