Please Note: The application deadline for this job has now passed.
Job Information
Role of the job
Northumberland County Council’s Public Protection Services’ purpose is to protect and improve public health and safety through the provision of services across a wide range including environmental health, trading standards, animal welfare and
community safety. You will be part of a small but busy team that provides a range of technical support to the service including general administration work but also has a key role in providing the highest level of customer support to residents, businesses, and visitors to Northumberland.
We are looking for an enthusiastic, reliable, conscientious, and extremely organised
person who works well within a team but also on their own; who can priortise their own workload, and has experience of dealing with customers and working with computer systems
• Location – West Hartford Fire & Rescue HQ and Home
• Salary – starting at £22,369
• Contract type - Permanent
• To work 5 days per week Monday-Friday.
• To provide effective technical and administrative support including the provision of a triage service, often being the first point of contact for members of the public, businesses and other council employees.
• Effectively respond to and deal with routine written, telephone, electronic and personal service enquiries from the public, professionals and other interested parties to be undertaken in accordance with the established procedures and quality standards.
• Maintain appropriate work records to the required service standards observing data protection and confidentiality controls.
• Undertake information gathering, data analysis etc using ICT systems to assist in the production of timely and accurate management information and statistical returns including the monitoring of customer care feedback.
• To administer the post system, including the opening, scanning, registering and distribution of incoming and outgoing mail.
• Monitor and maintain adequate supplies of stationery and general office equipment, re -ordering when necessary.
• Procure and receive goods and services as well as the raising of invoices, and the upkeep of accurate budget monitoring.
• To transcribe recordings of interviews taken under the Police and Criminal Evidence Act to be used as evidence in criminal prosecution cases.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Northumberland County Council’s Public Protection Services’ purpose is to protect and improve public health and safety through the provision of services across a wide range including environmental health, trading standards, animal welfare and
community safety. You will be part of a small but busy team that provides a range of technical support to the service including general administration work but also has a key role in providing the highest level of customer support to residents, businesses, and visitors to Northumberland.
We are looking for an enthusiastic, reliable, conscientious, and extremely organised
person who works well within a team but also on their own; who can priortise their own workload, and has experience of dealing with customers and working with computer systems
• Location – West Hartford Fire & Rescue HQ and Home
• Salary – starting at £22,369
• Contract type - Permanent
• To work 5 days per week Monday-Friday.
• To provide effective technical and administrative support including the provision of a triage service, often being the first point of contact for members of the public, businesses and other council employees.
• Effectively respond to and deal with routine written, telephone, electronic and personal service enquiries from the public, professionals and other interested parties to be undertaken in accordance with the established procedures and quality standards.
• Maintain appropriate work records to the required service standards observing data protection and confidentiality controls.
• Undertake information gathering, data analysis etc using ICT systems to assist in the production of timely and accurate management information and statistical returns including the monitoring of customer care feedback.
• To administer the post system, including the opening, scanning, registering and distribution of incoming and outgoing mail.
• Monitor and maintain adequate supplies of stationery and general office equipment, re -ordering when necessary.
• Procure and receive goods and services as well as the raising of invoices, and the upkeep of accurate budget monitoring.
• To transcribe recordings of interviews taken under the Police and Criminal Evidence Act to be used as evidence in criminal prosecution cases.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Requirements of the job
Good standard of general education with evidence of competence in literacy and numeracy.
Knowledge of issues relating to the Public Protection Service.
Comprehensive understanding and knowledge of Microsoft 360.
Administrative qualification ie NVQ level 3 or equivalent.
Excellent Customer Service skills
For further information about this vacancy, please contact Debbie Carter for an informal discussion
Good standard of general education with evidence of competence in literacy and numeracy.
Knowledge of issues relating to the Public Protection Service.
Comprehensive understanding and knowledge of Microsoft 360.
Administrative qualification ie NVQ level 3 or equivalent.
Excellent Customer Service skills
For further information about this vacancy, please contact Debbie Carter for an informal discussion
Information and benefits
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about NCC, please visit our website.
Why choose us?
We have some outstanding benefits to offer you, including:
• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees)
• Local government discount schemes available to all employees with offers at local businesses along with various national brands
• Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
• Car leasing scheme
• A starting salary of £22,369 - £24,054 (Band 4)
Further information
For further information about these vacancies, please contact Debbie Carter by
email: debbie.carter@northumberland.gov.uk or tel: 07790 986692
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council website.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about NCC, please visit our website.
Why choose us?
We have some outstanding benefits to offer you, including:
• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees)
• Local government discount schemes available to all employees with offers at local businesses along with various national brands
• Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
• Car leasing scheme
• A starting salary of £22,369 - £24,054 (Band 4)
Further information
For further information about these vacancies, please contact Debbie Carter by
email: debbie.carter@northumberland.gov.uk or tel: 07790 986692
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council website.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications
