Job Information
The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Service
Northumberland County Council are looking for a skilled individual to assist in the delivery of our IT Support Desk, working within the systems support team.
The role
This position will be predominantly working within the IT Service desk, dealing with customer enquiries and resolving software related issues. Applicants should have experience within the IT sector preferably with some of that time spent in a service desk environment installing software for customers. The job involves working with multiple stakeholders across many sites and good customer service and communication skills are required. The successful candidate will join an established team within authority and will have access to colleagues who can assist where necessary. This position is mainly home based, but you may be required to come into the office one day per week.
Please explain how you meet the essential requirements in your application.
Essential requirements
A technical qualification or evidence of competency in IT.
Ability to absorb new technical information and apply it effectively.
A general standard of literacy and numeracy.
Actively undertaking ongoing continuous professional and personal development.
Competence in using Microsoft Office.
An active desire to provide effective customer centred services.
Very effective IT skills and ability to understand and develop the use of IT to achieve work objectives.
Numerate and able to analyse business related statistics.
Ability to work methodically and systematically.
Adopts a collaborative approach to work.
Ability to absorb technical information, when it is presented systematically and apply it effectively.
Works under routine supervision. Uses minor discretion in resolving problems or enquiries.
Works without frequent reference to others.
Has sufficient communication skills for effective dialogue with colleagues.
Ability to work in a team.
Ability to plan, schedule and monitor own work, within short time horizons.
Please note that successful candidates must be able to attend an online interview.
For further information about this vacancy, please contact Catherine.tait@northumberland.gov.uk for an informal discussion.
Why choose us?
We have some outstanding benefits to offer you, including:
• 26 days annual leave plus public and bank holidays (rising to 31 after 5 years of service)(pro-rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme applicable to majority of roles
• Local government discount schemes available to all employees with offers at local businesses along with various national brands
• A commitment to work-life balance offering flexibility through various schemes including job sharing, home working, flexible working, part-year working, and compressed hours
• Car Leasing Scheme
Please note the closing date for this post is the 8th June 2023.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applications who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
