Job Information
Northumberland County Council has an exciting opportunity for a Service Review Lead to be responsible for successfully delivering high profile service reviews.
The Improvement & Innovation Service works at the heart of the Council, driving change organisation-wide, to deliver better outcomes and better value for money for residents. At the forefront of making change happen, we act as a key source of advice for the Executive leadership and Members on service improvement and change. This will be integral to the successful delivery of our strategic change programme over the next 2 years.
The Service Review team within Improvement and Innovation aims to deliver enduring impact, through strong internal and external partnerships based on support, challenge, trust and honesty. As Service Review Lead, you will be responsible for identifying, scoping, planning and delivering high profile reviews that result in enduring positive change. You will trouble-shoot areas of concern and implement innovations that improve the services the Council delivers. You will also line manage Service Review Officers effectively to ensure all service reviews in the programme are delivered successfully to completion.
The salary for this post is Band 11 (£51,174pa-£54,611pa), with normal hours of work of 37 per week. You will be supported by our friendly, experienced team and whilst primarily based in our main office at Morpeth County Hall virtual working arrangements are also in place. And we have some outstanding benefits to offer you, including:
- 26 days annual leave plus public and bank holidays (rising to 31 after 5 years of service)(pro-rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
A generous flexi scheme applicable to majority of roles
Local government discount schemes available to all employees with offers at local businesses along with various national brands.
Please visit: https://www.northumberland.gov.uk/About/Working-for-Northumberland-County-Council.aspx for more information regarding our benefits.
Who are we looking for?
In line with our values, you will be motivated by achieving the best outcomes for residents. You will be proactive in looking for opportunities to improve customer experience and skilled in supporting communities to embrace change and innovation.
You’ll need to be confident operating in a political environment and managing a diverse range of stakeholders. You’ll be experienced in drawing insights from data to drive evidence-based service development and change. You will need to have excellent interpersonal skills and the ability to negotiate and collaborate to achieve change.
Please refer to the attached job description and person specification for full details.
Please note that this role is offered on a fixed term basis. Applications on a secondment or part time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council Website.
Closing date for applications will be midnight on 26th April 2022.
Further information: Interviews are expected to take place on 5th May 2023
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.
