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Residential Support Worker

Please Note: The application deadline for this job has now passed.

Job Information



Contract Type: 



Employment Location: 

Phoenix House Children’s Home, Bedlington   



Residential Worker – full time, permanent 


Salary: £24,294 - £25,979 Band 4 plus there is an enhancement paid between 8pm and 6am and weekends, this starts at £2,493 – £2,666 per year depending on spinal point (figures based on 37 hour contract) 


Job Location: Phoenix House Children’s Home, Bedlington 


Please note, if you require sponsorship to work in the UK, the position of Residential Support Worker does not meet the Home Office criteria for UK Visa Sponsorship 

Do you want a challenging and rewarding career with real opportunities to change the lives of young people in care? If you are dynamic, dedicated and enthusiastic then we want to hear from you. 
Who we are: 

NCC operates 5 children’s homes including a national secure children’s home with education. Overall, the service employs approximately 200 care staff and 30 support services staff across the 5 sites. Our homes accommodate 25 young people aged 6 - 17, our main aim is to offer an exceptional family focussed caring environment where children and young people can feel safe and thrive in order to meet their full potential. 


The service is inspected by Ofsted on a yearly basis.  It is crucial that everyone in our team is committed and motivated to meeting the needs of our young people and have high aspirations for each and every young person we live and work with.  


Why choose us: 


Working at Phoenix House Children’s Home is not just a job, it’s one of the most rewarding career choices you will make. Our work is challenging and physical but if you have the drive and dedication, resilience and passion then you will enjoy an exciting and stable career with us. 
It is important that our children are supported by adults with a range of professional and personal experiences, ensuring they have access to positive role models who can offer a range of skills and values to support our children to achieve their best possible outcomes in life. 


We offer a comprehensive induction and shadowing process for all new staff, excellent training and development opportunities throughout your employment. Northumberland County Council acknowledges the importance of legacy planning, ensuring that our managers of the future are developed from within.    


The staff centered approach is supported by the offer of regular one-to-one sessions to discuss and reflect on your work.  As part of Northumberland County Council, you also benefit from a family-friendly policy, pension contributions, leisure and culture discounts at council venues and a range of other discounts 


100% of our team’s Band 4 Residential Support Workers are supported to complete the Level 3 Diploma in Residential Child Care. 

There are progression opportunities within the service.  


The role: 


At Phoenix House we have three young people (aged between 10 and 16yrs old) able to live with us at one time. These young people are here through no fault of their own. They have often had a troubled and traumatic start to their young lives, but through positive and constructive interventions by a skilled and committed staff team they are supported to address their emotional, social, and educational needs to enhance their life chances.  

Your personal qualities and life experience will help us create an environment of reflection, challenge, personal attention and specialist help. Your talents will help young people develop the values, skills, knowledge, self-control and direction that will enable them to fulfill their potential. 


This role requires you to work to a shift pattern which includes early and late shifts, with some sleeping in duties. 


You must have a good general education and be willing and able to undertake relevant training. You will be supported to complete the Diploma Level 3 in Residential Child Care, which is a requirement of the job role.   


You will work under the direction of the managers to ensure quality, safe and effective care of each young person.  


For further information please download the relevant Job Description. 

Useful information: 


Please note, if you require sponsorship to work in the UK, the position of Residential Support Worker does not meet the Home Office criteria for UK Visa Sponsorship.   

You will work an average of 37 hours per week, following a designated shift pattern over 24 hours. Shifts vary between 7.25 hours (early shift) and 8 hours (late shift). You will work two out of four weekends and some bank holidays. 
After reading this information if you are still excited about this opportunity, we would love to hear from you.  We’re making a difference - be part of it. 
The successful applicant for this post will be required to have Disclosure & Barring Service Enhanced Disclosure. 
For further information about the post please email 




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