Job Information
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
The Registration Service is responsible for the delivery of all civil registration functions across Northumberland, ensuring the relevant statutory functions and obligations are provided in accordance with legislation. This includes the registration of births, deaths, stillbirths, marriage, and civil partnerships; as well as taking notices of marriage and civil partnerships, ceremony provision, citizenship and nationality and other associated registration duties.
With approximately 2,000 plus ceremonies delivered annually across 70 Approved Premises in the county, weddings and civil partnerships are a significant part of our business. In addition, the service will register over 3,000 births and 3,000 deaths annually, as well as produce over 20,000 copy certificates.
We are looking for an enthusiastic individual to join the Northumberland Registration Service who can provide a first-class, customer focused service to the residents of Northumberland and be part of a team which consists of 18 permanent members of staff, plus 32 casual members of staff.
The post will be based at Morpeth county hall.
Please note that this is a 4-day-a-week position.
The service has embraced new and agile ways of working and officers may be required to work from any Northumberland County Council base, from Approved Premises across the county, as well as working from home when appropriate.
ROLE OF THE JOB
Key responsibilities include registering births, deaths, still births, marriages and civil partnerships and undertaking duties relating to legal civil preliminaries for marriage and civil partnership. You would also be required to conduct and register civil ceremonies, ensuring these duties are undertaken lawfully. A '5 days over 6 days' working pattern applies to this post and a minimum of 20 days per annum will be worked on a Saturday. In addition, there will be a requirement to work on Sundays and Bank Holidays on a rota basis. The post holder may be required to attend work at short notice on occasion. Applicants must be able to meet the transport requirements of the post.
REQUIREMENTS OF THE JOB
- Educated to GCSE level or equivalent experience, including numeracy and literacy.
- Experience of public speaking, including to large groups
- At least 3 years’ experience of working with the public in a front facing role.
- Able to deal sensitively with the public at challenging times in their lives.
- Detail conscious with the ability to gather and report on statistical data.
- The ability to work at pace, but with accuracy.
- The ability to manage competing demands.
- The ability to work to a statutory framework, whilst being able to problem solve with logic and consistency.
- Awareness of social media, communications and marketing.
- Ability to empathise and achieve rapport with informants and couples.
- The ability to communicate effectively with key stakeholders such as HM Coroner, Coroner’s Officers, Bereavement Services, medical professionals, and key personnel from Approved Premises.
- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
- Commitment to customer care and quality service delivery.
- Registration background
Why choose us?
Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
For further information about working for NCC, please visit our website here.
We have some outstanding benefits and perks to offer you, including:
26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
To see all our excellent benefits and perks, please click here.
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For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
