Job Information
Receivables Co-ordinator
Permanent | 37 hours per week
Based at County Hall, Morpeth / Hybrid working
We are looking for a Receivables Co-ordinator to join the Council’s Receivables Team within the Business Operations Centre, based at County Hall.
The team is responsible for the invoicing and collection of sundry debt owed to the Council, ensuring income is managed efficiently and in line with Council policy and best practice.
About the role
You will work as part of a busy team managing all aspects of accounts receivable, including invoicing, debt recovery and customer contact. You will play a key role in maximising the collection of recoverable sundry debt while ensuring Council guidelines for debt management are adhered to.
Key responsibilities include:
- Processing accounts receivable and providing advice to internal users
- Maximising the collection of sundry debt in line with Council policy and best practice
- Monitoring repayment arrangements and taking appropriate recovery action
- Responding to enquiries from customers and service users
- Managing customer contact relating to overpayments by phone, email, post and third‑party enquiries
- Tracing debtors and gathering information to resolve issues and clear debts
- Negotiating payment plans and alternative recovery methods where appropriate
- Referring cases for write‑off where necessary
- Supporting team development, including training new staff or updating colleagues on revised procedures
Requirements of the job:
- You must have a good general standard of education demonstrating literacy and numeracy or recent, relevant experience in a similar role; clerical/administrative experience
- An awareness of best practice in service delivery; and an awareness of the General Data Protection Regulation.
- You must have excellent interpersonal and communication skills in order to support the Council’s commitment to provide excellent customer service and be a good negotiator and be able to deal confidently with a full range of requests in sometimes difficult situations.
- Experience working with Oracle Fusion and debt recovery in a local authority would be desirable.
This is an excellent opportunity for someone with experience in accounts receivable or debt recovery who is looking to develop their skills within a supportive Council environment.
For an informal discussion about the role please contact Jane Dodds at Jane.Dodds@northumberland.gov.uk
Why choose us?
Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
For further information about working for NCC, please visit our website here.
We have some outstanding benefits and perks to offer you, including:
-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
To see all our excellent benefits and perks, please click here.
Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.
Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs
Further information
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
