Please Note: The application deadline for this job has now passed.
Job Information
CUSTOMER SERVICE ADVISER
Northumberland Information Centre, Cramlington
22.5 hours per week
Working Pattern: Monday to Friday 9.00 - 13.30
Fixed Term until 31/12/2025
22.5 hours per week
Working Pattern: Monday to Friday 9.00 - 13.30
Fixed Term until 31/12/2025
The Role
- Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone’s life? If so, we want to hear from you!
Who we are
- The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based in Morpeth and 6 information centres across the county in Berwick, Alnwick, Ashington, Blyth, Cramlington and Hexham. Our Customer Service Advisors work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.
- We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.
- We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!
- We have a full training programme to get you up to speed and continued development opportunities.
- We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
- Sociable working hours - shifts vary between the hours of 8am and 5pm Monday to Friday.
Who are we looking for?
- Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
- A good listener who can easily strike up a rapport with people and gain their trust.
- Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
- A good team player who works well with others.
- Someone who is flexible and happy to work in different locations throughout Northumberland.
- A DBS check is required for the role
Location
- Northumberland Information Centre, Cramlington Hub, Forum Way, Cramlington
For further information about the role please contact - mellanie.gair@northumberland.gov.uk or vicki.atkinson@northumberland.gov.uk
Why choose us?
We have some outstanding benefits and perks to offer you, including:
-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
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Further information
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
