Job Information
CUSTOMER SERVICE ADVISOR
Ashington Customer Information Centre, 37 hours per week, Fixed Term until 30/09/2025
The Role
- Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone’s life? If so, we want to hear from you!
Who we are
- The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based in Morpeth and 6 information centres across the county in Berwick, Alnwick, Ashington, Blyth, Cramlington and Hexham. Our Customer Service Advisors work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.
- We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.
- We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!
- We have a full training programme to get you up to speed and continued development opportunities.
- We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
- Sociable working hours – shifts vary between the hours of 8am and 5pm Monday to Friday.
Who are we looking for?
- Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
- A good listener who can easily strike up a rapport with people and gain their trust.
- Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
- A good team player who works well with others.
- Someone who is flexible and happy to work in different locations throughout Northumberland.
- A DBS check is required for the role
Location
- Ashington Customer Information Centre, Town Hall, Station Road, Ashington, NE63 8RX
- For further information about the role please contact - mellanie.gair@northumberland.go.uk or vicki.atkinson@northumberland.gov.uk
Why choose us?
We have some outstanding benefits and perks to offer you, including:
-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.
Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs
LinkedIn: Northumberland County Council Jobs
Further information
Please note that this is a 37 hour position but applications on a secondment or part-time basis would be considered for the right applicant.
Please note that this is a 37 hour position but applications on a secondment or part-time basis would be considered for the right applicant.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
