Job Information
Parking Services Apprentice
Please note: Successful applicants must be available for interview week commencing 14th July. These posts will commence in September 2025.
This apprenticeship will last for a duration of 24 months. The training is delivered by Northumberland Skills and you will be required to attend training at Morpeth Leisure Centre, NE61 1SR.
What the candidate will be doing on a day-to-day basis
The Parking Services apprentice will carry out the initial administrative functions and tasks for the back-office team. You will print and prepare letters for posting, manage the incoming post, scan challenges on to the bespoke parking software system. You will co-ordinate the resident permit scheme, processing all permits and dealing with queries using the bespoke permit system and will look after the stock of discs and parking stationery. There is an element of cash handling, and you will process incoming cheques payments and take payments over the telephone. When confident in the role you can take calls from the public regarding resident/visitor parking permits offering advice and resolving queries. You will be an integral part of the parking services team offering and receiving support from the team.
Background on department
Parking Services manages the Councils off-street car parks and carries out enforcement of the Traffic Regulation Orders and parking restrictions both on street and off street. There is a team of 19 Civil Enforcement Officers and team of 10 back-office staff.
The service also manages and delivers a range of other services such as the resident and county wide permit schemes, dispensations and suspensions, filming and events in our car parks and towns, the disc parking scheme, busgate and camera enforcement and our team of school Crossing Patrols.
Type of person we are looking for
We are looking for an enthusiastic individual who is eager to learn and expand their knowledge and skills through hands-on experience.
Likes to work as part of a team, on a variety of tasks with short deadlines. To be able to work on their own where relevant.
Location
Northumberland County Council, County Hall, Morpeth NE61 2EF
Salary
National Apprenticeship Framework
Contract Type
Fixed Term for duration of apprenticeship training, plus 6 months for End Point Assessment.
REQUIREMENTS OF THE JOB
- Maths and English GCSE (or Equivalent) at Grade 4/C or above
- Familiar with IT systems, eg. Word, Excel, PowerPoint.
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications
