Job Information
Job Title: Licensing Assistant (Staff Bank Role)
Location: West Hardford Fire Station, Cramlington
Salary: £27,711 to £30,060 per annum
Contract Type: Staff Bank (temporary / ongoing)
About the Role
We are seeking a motivated and customer focused Licensing Assistant to join Northumberland County Council’s Staff Bank. This flexible role is key to supporting the delivery of an efficient, professional licensing service across the region.
Main Duties and Responsibilities
Process and administer various types of licences, permits and registrations
Maintain office systems, data management and statutory records
Provide front-line customer service across telephone, face-to-face and written channels
Facilitate and assess taxi driver knowledge tests
Assist with financial procedures including invoicing, payments, and purchasing
Manufacture taxi plates and decals to compliance standards
Handle confidential and sensitive information with professionalism
Validate DBS applications and check immigration status
Support wider Licensing Team with administrative projects and data analysis
Maintain and update licensing registers and online resources
Essential Requirements
A good standard of general education with strong literacy and numeracy skills
Experience of working with the public and handling service enquiries
Ability to manage statutory and procedural requirements accurately
Strong IT skills, including Microsoft Office
Excellent organisational skills and attention to detail
Ability to work under pressure and manage multiple priorities
Commitment to customer service and continuous improvement
Desirable
Experience in licensing or regulatory services
Knowledge of licensing law and relevant legislation
Experience working with government agencies and enforcement bodies
Relevant qualifications in licensing or public protection
Additional Information The role may involve occasional travel within Northumberland and outdoor work in various weather conditions. Flexibility and the ability to work at short notice are essential.
Northumberland County Council’s Staff Bank provides a pool of highly skilled temporary workers who are looking for a long-term placement, or who want to work flexibly within the council. If a team needs support due to sickness, common staff shortages, or general vacancies, they call upon registered bank members to fill available assignments. These can be filled via a long-term assignment for up to 12 months or on an ad hoc basis.
The Service
Public Health, Stronger Communities and Inequalities
The Role
Licensing Assistant
Benefits of joining NCC’s Staff Bank include:
Flexible contract – work and earn alongside your current commitments
Career opportunities - Build and increase your employability and professional network with the opportunity to gain fixed term and permanent contracts.
Try different roles within the organisation to find your fit.
Develop new skills and enhance current expertise to help supplement your career.
Where we receive a high volume of applications for a post, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible to avoid disappointment.
The Staff Bank is managed by the Temporary Staffing Team, who you can contact via temporarystaffing@northumberland.gov.uk. You will be subject to Northumberland County Council's pre-employment checking process which includes a minimum of 2 references covering the past 3 years, health clearance and proof of right to work in the UK and depending on the assignment you may be required to undertake a DBS check.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
