Job Information
Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.
An exciting opportunity has arisen to join our Housing Management Team as an Income Officer. Reporting to the Income Manager and supported by Seniors, you will be at the forefront of our Income Collection service, ensuring excellence and accessibility for all.
This role provides an opportunity to be part of a team that makes a difference to people's lives and the customers we serve. As an Income Officer you will be at the forefront of our collection service, ensuring excellence and accessibility for all.
- Undertaking thorough investigations into tenancy arrears to determine the reason for non-payment.
- Undertake regular communication with our customers to discuss payment plans, negotiate arrears settlements and provide support with referring to our specialist services where appropriate.
- Undertake property visits to customers' homes when necessary to discuss arrears and identify vulnerabilities.
- Work with other teams both inside and outside of housing to develop an effective solution for our customers facing financial difficulties, always providing a comprehensive customer-focused service.
- Income Collection / Tenancy Management experience
- Knowledge of Welfare Benefits (including CRF, previously DHP, under-occupation, and budgeting) would be preferred
- Housing Management experience
- Be forward thinking, have empathy and prepared to take on meaningful challenges, achieving success and making a difference to those in need.
- Be a team player and be willing to help and support colleagues as well as managing your own patch where required.
For further information about this vacancy, please contact Vicky Crawley (Senior Income Officer) via email; victoria.crawley@northumberland.gov.uk
Why choose us?
We have some outstanding benefits and perks to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
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What you need to know
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
For further information about working for NCC, please visit our website here.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
Additionally, we reserve the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
