Job Information
You will accurately maintain and update relevant technical databases, client records and systems, respond appropriately to enquiries from customers and clients and act as a point of contact for customers, taking responsibility for handling enquiries through to a satisfactory conclusion.
You will provide accurate and up to date information and advice ensuring that service delivery is to the highest standards of customer care and quality. You must have a good general level of education with a sound working knowledge of the procedural and practical issues relating to customer services and be willing to undertake appropriate training.
You must be proficient in using IT word processing, database and spreadsheet packages. Experience of working in a busy environment and within a Housing Services function would be desirable.
Why choose us?
We have some outstanding benefits to offer you, including:
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
-Local government discount schemes available to all employees with offers at local businesses along with various national brands
-Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
-A range of salary sacrifice schemes are available
Further information
Please note that this is a fixed term position but applications on a secondment or part-time basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications
