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Financial Assessment and Benefits Officer

Please Note: The application deadline for this job has now passed.

Job Information

Financial Assessment and Benefits Officers (FABOs) carry out financial assessments for residential and non-residential services, that have been assessed and arranged for by Northumberland County Council.  FABOs provide comprehensive benefits advice to service users or their financial agents. 


The team consists of 12 FABOs managed by the Finance Section Manager. The team is very busy with high volume of work. As FABOs are responsible for managing their own workloads, prioritising and organisational skills are essential for this roleThe team is based at two sites (Alnwick and Blyth).  


FABOs work closely with other teams within the Adult Care Finance Department and other Adult Social Care departments (e.g. care management, contracts). Candidates must be able to work quickly with accuracy. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. 


We are looking for staff who will uphold our values: put our service users at the heart of everything we do, provide excellence and quality and respect everyone we come into contact with 


The role is permanent, working 37 hours per week and allows for flexible working with some constraints e.g office cover/duty.  


Salary: Band 7 (£33,024 to £36,648) 

Requirements of the role:
  • Candidates must have experience or a good knowledge of financial assessment in accordance with The Care Act and welfare benefits 
  • Excellent communication skills are essential for this post as there can be communication barriers and difficult conversations. Candidates must be able to communicate effectively and sensitively with service users, family members and financial agents.   
  • A valid UK Driving Licence is required as home visits may be required.
  • A DBS check will be completed. 

Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis! 


Why choose us? 

We have some outstanding benefits to offer you, including: 

  • 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) 
  • Automatic enrolment into the Local Government Pension Scheme 
  • Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees) 
  • Local government discount schemes available to all employees with offers at local businesses along with various national brands 
  • Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
  •  Car leasing scheme 


Further information 

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know.  This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.   

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system.  Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

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