Job Information
An exciting opportunity has arisen to appoint a full time (37 hours), permanent Team supervisor in the Enquiry and Referral Coordinators Team, based at Foundry House Bedlington.
The Enquiry and Referral Coordinators Team is the first point of contact for Adults in Northumberland with care and support needs. The team deal with enquiries from residents and professionals, providing assessments / advice over the telephone to establish which service can best deal with the needs of the caller. We have strong links with specialist community services and provide signposting for other teams /partners in the county. We assist with hospital discharges and are the first point of contact for safeguarding concerns.
The Team supervisor provides:
direct line management support to the staff in the team, this involves, amongst other tasks
planning and managing the staff rotas
organising and allocating work to the team
responsibility for the regular supervision of staff and the annual appraisals
co-ordinating the work of the team
delegating work appropriately
providing clear guidance and motivating staff to achieve service objectives, quality standards and KPI’s.
The Team supervisor works closely and collaboratively with the Team Manager and the Senior manager of the service to ensure the demands of the service are met and will regularly review and implement new procedures and guidelines as appropriate in line with any changes of provision due to changes in legislation and service delivery.
We have a strong commitment to delivering a high-quality service to our clients.
The role requires someone who can work well as part of a team and ideally has the necessary management experience to provide the appropriate support to the team and the wider management team. It is vital that you are a good communicator and can remain calm in sometimes difficult situations. The ability to be proactive, and to put forward ideas to improve service delivery is welcomed. The successful candidate will have experience of working with IT systems and be able to contribute towards the ongoing development of the team.
Salary: NCC Band 6: £27,344 - £30,151
Essential Criteria:
- A level or equivalent
- Continuous Professional Development
- Ability to supervise and develop a team
- Experience of performance management
- Experience of conducting supervisions and appraisals
- Conflict management skills
- Ability to deal with abusive / aggressive and threatening behaviour that can place emotional demands on the post holder
- Some exposure to disagreeable people / situations and related behaviour
- Evidence of strong analytical skills to interpret data High level of IT skills
- Knowledge of care management and GDPR
Please refer to the full job description attached for more information in relation to the role.
For an informal chat about the role, please contact:
Judith Downey: 07976204056, or Rachel Gray: 07966140275
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Car leasing scheme
Further information
Please note the closing date for this post is midnight on 25th September 2023.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
