Job Information
THE SERVICE
The Northumberland Skills service delivers employment and skills support to residents across Northumberland delivering employability programmes that include The DWP Better Working Futures Programme and Restart scheme. All programmes are part of NCC’s wider response to help unemployed residents move back into and towards work. Due to the expansion of the service, we are now recruiting an Employment Adviser to work in the North of the County covering Alnwick and Berwick. We wish to recruit an individual who can manage a high volume of participants and who is able to build rapport, show empathy, motivate people, and help jobseekers to find and sustain employment.
ROLE OF THE JOB
The primary function of an Employment Adviser is to manage a caseload of customers offering a coordinated offer of employability support to move them into work. You will do this by offering appropriate Information, Advice and Guidance (IAG) to address employment barriers, both, immediate and long term. The service is looking to appoint individuals who can demonstrate experience in a similar or transferable role. It is essential that you can demonstrate excellent customer service skills, along with a performance-driven approach to meeting targets. Working across Northumberland you must have the ability to manage our own workload effectively, be able to work autonomously and as part of a team, whilst being responsive and flexible to new demands.
Your day-to-day responsibilities will include:
Meeting with a high volume of jobseekers, identifying any challenges and barriers with finding employment and creating an agreed action plan
Providing your customers with a programme of support that will lead to sustained employment, informed by local labour market needs
Booking jobseekers on to any relevant training or health and wellbeing courses that will help them to move towards work or gain new transferable skills
Supporting jobseekers with CV writing and the job application process
Liaising with employers, recruitment agencies to identify suitable and appropriate employment opportunities
You will support your customers on a face-to-face basis ensuring that you meet programme customer service standards and achieve performance KPI’s.
You will have an eye for detail and the ability to complete accurate and compliant customer paperwork, follow programme guidance, use CRM systems, and compete accurate financial records. It is essential that you have a can-do attitude and have experience in achieving performance and quality assurance targets.
Essential requirements:
Employment Advisers work across Northumberland to meet business and contractual needs; therefore you must be able to meet the transport requirements of the role. If you would like an informal discussion about the role and expectations, please call Rachel Druce on 07768671071 or email rachel.druce@northumberland.gov.uk
INFORMATION AND BENEFITS
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about working for NCC, please visit our website here.
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
- Car leasing scheme
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is afull time position but applications on a secondment or part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications
