Job Information
Direct Payments Support Worker
The Successful Candidate will be based at County Hall, Morpeth but will provide County Wide Support. This is a permanent, full time (37 hours) position, NCC Salary Band 7 £31,099 - £34,723
This is an exciting opportunity to work within a fast-paced team with enthusiastic and experienced Direct Payment Support Workers.
- To Support Children and Adults through the Direct Payment process to safely and legally recruit and continually offer support in relation to employment and all aspects of their Direct Payment.
- Providing and receiving complex, sensitive, or contentious information, where persuasive, motivational, negotiating, training, empathic or re-assurance skills are required.
- To Support with advertising, recruitment, and interviewing applicants with Direct Payment recipient.
- To Support Direct Payment recipient with employer responsibilities, i.e register with payroll company, Contracts of employment, Liability Insurance.
- To calculate and verify payment to be made to Direct Payment recipient via Finance Department.
- Provide Direct Payment training to Care Managers, Social Worker, Health Colleagues, and any other professionals as requested.
- Liase with Contract Section, Care Managers, Finance, and other colleagues in relation to costing care packages, and resolving queries and finance issues.
We are a team of 14 made up of the following roles:
- 1 Team Manager
- 2 Senior Direct Payment Support Workers
- 7 including Vacant Post Direct Payment Support Workers
- 3 Admin Assistants
- 1 DP Finance and Audit Officer
You must have:
- Exceptional communication and customer service skills, with the ability to relate and build a rapport with people of all backgrounds at all levels.
- Problem solving skills to enable effective and efficient resolution of concerns and queries from care managers, service users.
- Ability to implement unpopular decisions when necessary.
- Ability to work with limited direction away from office base or as part of a team.
- Ability to remain calm and professional in difficult and sometimes hostile situations.
- Ability to liaise and network with a wide range of agencies.
- Ability to use word processing and information technology and compile and analyse relevant data.
- Organisational skills.
- Ability to work to and plan for deadlines.
- Must be able to demonstrate the English language proficiency level required for this post.
Essential Criteria
-
Degree or relevant significant experience within a Finance, Customer Service, Human Resources or Social Care role
-
Valid UK Driving License
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands ·
- Car leasing scheme
Further information
Please contact Debbie Allman, Team Manager on 07500075690 for an informal conversation about this position.
We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
