Job Information
The role
Housing Services has an exciting opportunity for a Customer Engagement Coordinator.
The role involves playing a key role in promoting the value and scale of tenant engagement across our housing service, increasing involvement, ensuring it is embedded and above all, integrating our tenants' views and scrutiny into the design and delivery of new and existing services.
Requirements
- Experience in a social housing environment is highly desirable
- Excellent at communication and be able to talk and engage not only with our tenants, but with partners, colleagues and relevant agencies.
- You must be motivated, conscientious, have the ability to think on your feet, work on your own initiative, as well as being a team player.
- An ability to empathise, a desire to help people and a common-sense approach are also key attributes for this job.
- You must have the ability to relate and empathise with all stakeholders as well as having great competency in IT and written skills.
If successful, you will be responsible for making sure we are compliant in relation to the recommendations set out in the Social Housing White Paper - “the Charter for Social Housing Tenants” whilst ensuring there are a range of opportunities for us to work in partnership to deliver robust and meaningful customer centered services.
Further information
If you are looking for a new challenge or an opportunity to try something different and develop and gain new skills whilst in a housing setting, this could be ideal for you.
You will be part of our Engagement and Sustainability Team and work across the directorate and out in the district. If you are motivated, genuinely aspire to doing a good job, are hardworking and enjoy a challenge then we would love to hear from you.
For an informal discussion about this role, please contact Amanda Mason, Customer Engagement and Sustainability Officer on 07855 126121.
Salary Band 6, £29,269 - £32,076
Full Time, Permanent
Closing date: 8th August 2024
Why choose us?
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is a permanent position but applications on a secondment or part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
