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Control Room Operator- Bank

Please Note: The application deadline for this job has now passed.

Job Information

Northumberland County Council’s Staff Bank provides a pool of highly skilled temporary workers who are looking for a long-term placement, or who want to work flexibly within the council. If a team needs support due to sickness, common staff shortages, or general vacancies, they call upon registered bank members to fill available assignments. These can be filled via a long-term assignment for up to 12 months or on an ad hoc basis. 


The Service 

Northumberland Telecare 

Northumberland Telecare provides a service across Northumberland providing a range of Telecare equipment to enable service users to live independently in their own homes. We operate 24/7, every day of the year. 


The Role 

We are looking for enthusiastic and committed individuals to work both within our control room and out in the community providing a mobile warden service. 
Control Room Operators respond to Telecare lifeline activations, assessing calls to ensure appropriate support is given. This may be re-assurance, signposting to another service or requesting support from emergency services. 
Successful applicants must have excellent communications skills and be confident to deal with emergency situations often where the caller or client is in distress. Individuals should have a calm and empathetic approach when dealing with vulnerable clients both over the phone and face to face. 
The role will involve working a variety of shifts including days, evening, nights and weekends. 


Benefits of joining NCC’s Staff Bank include: 

  • Flexible contract – work and earn alongside your current commitments 

  • Career opportunities - Build and increase your employability and professional network with the opportunity to gain fixed term and permanent contracts. 

  • Try different roles within the organisation to find your fit.  

  • Develop new skills and enhance current expertise to help supplement your career. 

Where we receive a high volume of applications for a post, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible to avoid disappointment. 
The Staff Bank is managed by the Temporary Staffing Team, who you can contact via You will be subject to Northumberland County Council's pre-employment checking process which includes a minimum of 2 references covering the past 3 years, health clearance and proof of right to work in the UK and depending on the assignment you may be required to undertake a DBS check. 

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below.  This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.   

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here

Alternative application format:

British Sign Language:  

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 

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