Vacancies

Client Relations Assistant

Job Information

Join Our Team as a Client Relations Assistant!

Are you passionate about building strong relationships and delivering exceptional service? We are looking for a dynamic Client Relations Assistant to join our team! In this role, you will be the friendly face of our organisation, engaging with the public and ensuring their needs are met with care and professionalism.

If you thrive in a fast-paced environment and enjoy problem-solving while fostering positive connections, this is the perfect opportunity for you. You will support our Complaint Manager in promoting a culture of continuous improvement during significant service changes. Your contributions will enhance our complaint-handling processes and elevate the overall customer experience.

ROLE OF THE JOB

As a Client Relations Assistant, you will be vital in driving meaningful change, streamlining operations, and making a real impact. If you’re ready to embark on this exciting journey with us, we want to hear from you!

In this role, you will:

Handle formal complaints in line with statutory legislation and Council policy. - Respond to Subject Access Requests and Freedom of Information Requests.
Respond to complaints and feedback on a wide range of issues.
Provide public-facing support via phone, email, and in person. - Advise internal colleagues on statutory processes.
Perform general office duties, including data entry and filing.
Maintain accurate information systems while ensuring confidentiality.

REQUIREMENTS OF THE JOB

We want to hear from you if you’re dedicated to providing excellent service and making a positive impact!

Join us as we embrace new regulations and industry standards in complaint and feedback handling. Your commitment will help us enhance our processes and ensure a better experience for everyone involved. If you’re ready to take on this exciting challenge, we invite you to apply and be part of our journey!

Why choose us?

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

We have some outstanding benefits and perks to offer you, including:

-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)

-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs

Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Apply