Job Information
Northumberland County Council’s Staff Bank provides a pool of highly skilled temporary workers who are looking for a long-term placement, or who want to work flexibly within the council. If a team needs support due to sickness, common staff shortages, or general vacancies, they call upon registered bank members to fill available assignments. These can be filled via a long-term assignment for up to 12 months or on an ad hoc basis.
The Service
One Call Service - Adults Services
The Role
Our One Call Service based at Foundry House is looking to recruit a number of enthusiastic and conscientious Call Handler Administrators. The nature of the role is wide and varied, however main duties of the role include:
Handling calls within the Single Point of Access Contact Centre, receiving calls for adult and children’s services.
Receive and directing information including recording of correspondence into a number of databases.
To act as the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.
Benefits of joining NCC’s Staff Bank include:
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Flexible contract – work and earn alongside your current commitments
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Career opportunities - Build and increase your employability and professional network with the opportunity to gain fixed term and permanent contracts.
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Try different roles within the organisation to find your fit.
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Develop new skills and enhance current expertise to help supplement your career.
Where we receive a high volume of applications for a post, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible to avoid disappointment.
The Staff Bank is managed by the Temporary Staffing Team, who you can contact via temporarystaffing@northumberland.gov.uk. You will be subject to Northumberland County Council's pre-employment checking process which includes a minimum of 2 references covering the past 3 years, health clearance and proof of right to work in the UK and depending on the assignment you may be required to undertake a DBS check.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
