Job Information
An exciting opportunity has arisen for a full time, permanent Call Handler / administrator to join the Onecall Team, part of Northumberland County Council’s Adult Social Care Service.
The role is based in the Call Centre at Foundry House, Bedlington, NE22 5HS.
The successful candidate will be highly motivated and conscientious, previous call centre experience is advantageous, although full training will be given. The role is well supported by an experienced management team, dedicated to ensuring staff are provided with all the relevant training opportunities to enable staff to carry out their responsibilities to a high standard.
Onecall is the single point of access for calls into Adult Care and Children's Services. This is a fast-paced and busy environment.
The purpose of the role is to primarily handle calls within the Contact Centre, receiving calls for adult, children and community health services. You will receive and direct information to the appropriate teams including the recording of correspondence into several databases. You will be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.
Salary: NCC Band 3 £21,575 - £21,968
Requirements:
· RSA II Typing or Text or Word Processing or equivalent experience.
· Experience of working in a call handling/call centre capacity.
· Good standard of education to include good written and verbal communication skills
· Telephone and Reception duties in an office environment.
For further details / informal visits contact: Rachel Gray, Senior Manager, Front of House Services: Rachel.gray01@northumberland.gov.uk Tel: 07966140275.
Why choose us?
We have some outstanding benefits to offer you, including:
· 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
· Automatic enrolment into the Local Government Pension Scheme
· Flexi scheme for majority of role – up to 2 days flexible leave available per month (pro rata for part-time employees)
· Local government discount schemes available to all employees with offers at local businesses along with various national brands
· Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
· Car leasing scheme
Further information
Closing date: 07 May 2023 at midnight
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
