Job Information
The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The role will involve all aspects of business rates administration. This will include processing changes of business premises, applying reliefs and exemptions, processing refunds and negotiating payment arrangements. You will need to be able to learn, understand and apply the relevant legislation applicable to business rates. You will also be expected to deal with phone calls from a wide range of customers, providing excellent advice and customer service.
We are looking for a dedicated individual who can demonstrate excellent communication skills, can work as part of an effective team, is able to organise and prioritise workloads, can work under pressure to deadlines with conflicting demands and deal confidently with a full range of requests, responding in a mature and courteous manner in sometimes difficult situations. You must have a good general level of education, demonstrating numeracy and literacy.
This is an exciting opportunity in an ever-changing revenues environment where you will continue to learn and develop your skills and experience, with opportunities for career progression.
Why choose us?
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about NCC, please visit our website.
We have some outstanding benefits to offer you, including:
· 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees).
· Automatic enrolment into the Local Government Pension Scheme.
· Flexi scheme – up to 2 days flexible leave available per month (pro rata for part-time employees).
· Local government discount schemes available to all employees with offers at local businesses along with various national brands.
· Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours.
· Car leasing scheme.
Further information:
For further information about this vacancy please contact gillian.caisley@northumberland.gov.uk for an informal discussion.
To view a copy of the Job Description and Person Specification please see the supporting documents attached.
Closing date: Thursday 16th November 2023.
For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council website.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
