Vacancies

Benefit Assessment Officer

Please Note: The application deadline for this job has now passed.

Job Information

Benefit Assessment Officer
Fixed Term until 31/03/2026

The role

We are looking to appoint a Benefit Assessment Officer to work as part of the Benefits Team based in Morpeth and with the opportunity for flexible location working. The successful applicant will be required to assess and maintain claims for Housing Benefit and Council Tax Support; answer customers’ enquiries and give them relevant advice. A key role is to encourage benefit take-up and the prompt reporting of changes.

The Benefits Team continues to be high profile and provides vital support to our residents and this role is key in delivering an efficient and timely application process.

Requirements

You will have excellent communication skills with the ability to converse at ease with customers to request information and provide advice in connection with their applications. You will be confident using a range of IT systems such as Microsoft Office, Outlook and Teams.

Experience/knowledge of working in a Benefits Team within a local authority would be an advantage but not necessary as full training will be given.

For an informal discussion about the post please contact Jeanette Lee at jeanette.lee@northumberland.gov.uk

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)

-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Further information
Please note that this is a full timeposition but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930