Job Information
Administration Assistant (Full-time, fixed term to end September 2025) - West Locality Family Hub Team (Haltwhistle)
Do you want to join an enthusiastic and motivated Northumberland Family Services Administration Team?
We are seeking an experienced Administration Assistant to join our small team on a full-time, fixed term basis. Job share applications will be considered.
This role at Haltwhistle Family Hub in the West locality is an important role in ensuring we are engaging with the families in our communities. This includes an efficient and effective front-line service for all visitors to our Family Hub via reception and receiving telephone calls, along with all aspects of administration required to enable the service to function effectively. The role will be very varied, fast paced and requires a high degree of accuracy.
We would like an experienced administrator who has worked in an office environment, someone who can demonstrate knowledge and skills and has a good working knowledge of Microsoft 365 software.
You will need to be enthusiastic, with a positive, can-do attitude, enjoy supporting those around you, be a real team player and be committed to supporting our frontline staff. The main office base is in Haltwhistle, however staff will be required to cover other West Family Hubs (Hexham and Prudhoe) and may need to support other localities across the County to meet service requirements.
This is an exciting time for Northumberland; we are part of the national Family Hub Programme. The principles of the Family Hub development are that we will be more accessible to families, better connected to drive progress on joining up and providing a whole family approach, and more relationship-centre, building on family and community strengths. Family Hubs offer services, universal and targeted, for 0-19 year olds (and 25 for young people with SEND), the delivery is based on a hub spoke and virtual model and provides a network of co-located, connected, virtual and digital services to support families.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check, references and health clearances.
For an informal discussion, please contact Karen Fleck, Administration Manager, on 07966 331262, or email Karen.Fleck@northumberland.gov.uk
Why choose us?
We have some outstanding benefits to offer you, including:
We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
- A range of salary sacrifice schemes are available
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
